Here at Pentagon we are consumers and buyers ourselves thus we understand the fears of online frauds and credit card scams. Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without any credit card risks.
If you have a Paypal account, do checkout with Paypal and login to complete your purchase accordingly.
1. Ensure that the "Pay with Debit or Credit Card" option is selected
The button below might appear instead as "Check Out as Guest".
2. Enter your credit card details
You may also be required to fill in your Address, Phone Number, and E-mail Address, depending on your country of residence. When you are done, click on "Review and Continue".
3. Click on "Pay Now"
4. Click on "No, Thanks" when asked to create a new PayPal account. Your order will then be complete.
After payment, you will shortly receive your order confirmation email to confirm your purchase. Enjoy shopping at our store! :)
Why I am not being re-directed to the PayPal payment page?
There might be an error with your browser's PayPal cookies. To fix this, try deleting your cookies.
Why is PayPal not accepting my credit card?
Please double check the credit card details you have inputted in the PayPal payment page. If you have already ensured that all your details are correct, there is a possibility that you currently own a PayPal account and that it is already linked to your credit card. If that is the case, you can either log into your PayPal account and proceed with payment, or use another credit card to complete the purchase instead.
Why am I unable to find a "Pay with Debit or Credit Card" option?
Unfortunately, PayPal does not allow direct credit card payment under certain circumstances. This could be due to your geographical location, or the ownership of a PayPal account. You could try to circumvent this problem by deleting your cookies.
HOW DOES SHIPPING WORK?
Pentagon partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
We offer international shipping options too - no matter where you are, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we'll get back to you as soon as we can